Purchased from Energy Monkey
Comprehensive, free remote technical support for the lifetime of your Victron system. If you bought your system from us, expert help is always included.
FREEfor the lifetime of your system
★ Technical Support from Energy Monkey
Expert Victron Telephone Support for ALL Systems
Struggling with the technical configuration of your Victron Energy products? Get specialized remote support for your MultiPlus, MPPT solar charge controller, or battery management system (BMS).
As a policy, Victron Energy does not provide direct support to end-users — the designated support channel is typically the original place of purchase. That's where our Victron certified technicians come in, offering expert remote assistance and system diagnostics for any Victron setup.
Support options
Choose the support you need
Purchased Elsewhere
Expert remote technical assistance and system diagnostics for any existing Victron setup, wherever you bought it. Get the same certified expertise on an hourly basis.
£100+ VAT hourly fee
Fast, Efficient, and Professional Resolution
We understand that system downtime is costly. Our technicians can access your system via the VRM Portal (with your permission) or guide you through settings remotely. Most system issues are resolved within 1 to 2 hours of expert telephone support and diagnostics.
The process
How remote support works
Send us your details
Fill in the form below with details of your setup, serial numbers, and photos of your install so we can prepare before we speak.
We diagnose remotely
Our Victron certified technicians access your system via the VRM Portal with your permission, or guide you through the settings over the phone.
Get running flawlessly
Most issues are resolved within 1 to 2 hours. We pride ourselves on efficiency so you can get back up and running fast.
Get help
Request Victron support
Don't let complex technical issues slow you down. Send us your details and we'll get your system running flawlessly.